Refund Policy

Returns 

At EStoreEleven, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we offer a 7-day return policy. Here are the details:

Eligibility for Returns To be eligible for a return, your item must meet the following conditions:

• The item must be in its original, unused, and unopened condition.
• All original packaging and tags must be intact and undamaged.
• The item must be returned within 7 days of the original purchase date.

Non-Returnable Items Certain items are not eligible for returns. These include:

• Gift cards.
• Downloadable software or digital products.

Return Process To initiate a return, please follow these steps:

1. Contact our customer support team at mystoreeleven@gmail.com within 7 days of receiving your order to request a return authorization.
2. Provide your order number, item details, and the reason for the return.
3. Our customer support team will provide you with a return authorization and instructions on how to return the item.

Return Shipping You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.

Refunds Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If your return is approved, a refund will be processed to your original method of payment.

Damaged or Defective Items If you receive a damaged or defective item, please contact us immediately at mystoreeleven@gmail.com. We will work with you to resolve the issue and provide a replacement or refund as necessary.

Contact Us If you have any questions or concerns about our return and refund policy or need assistance with a return, please contact us at:

Email: mystoreeleven@gmail.com

We appreciate your business and are committed to ensuring your satisfaction with our products and services.